Terms of Service

DrbronnerMart Terms of Service

Welcome to DrbronnerMart (drbronnermart.com, "the Site"), your trusted source for The Original All-One Magic Soap and curated related products ("Products"). These Terms of Service ("Terms") govern the relationship between you ("User" or "you") and DrbronnerMart regarding your use of our Site, purchase of Products, and access to our services (collectively, "Services"). By accessing, browsing, or using the Site, placing an order, or creating an account, you agree to be bound by these Terms and our Privacy Policy. Please read these Terms carefully—they outline your rights, our responsibilities, and key guidelines for using our Services. If you do not agree to these Terms, you must not use the Site or Services.

1. Our Services & Eligibility

Our Services include providing access to the Site for browsing and purchasing Products, processing orders, facilitating shipping, and offering customer support. To use our Services, you must meet the following eligibility requirements:
  • Be at least 18 years of age, or have the legal consent of a parent or guardian if you are between 13 and 17 years old;
  • Have the legal capacity to enter into a binding contract;
  • Provide accurate, complete, and current information when creating an account or placing an order;
  • Reside in a jurisdiction where the use of the Site and purchase of Products is lawful.
We reserve the right to verify your eligibility, and may refuse, suspend, or restrict Services, terminate accounts, or cancel orders if we reasonably believe you do not meet these requirements or violate these Terms.

2. Account Services & Security

Creating an account allows you to access enhanced Services, including order tracking, saved shipping information, and order history. By creating an account, you agree to the following to ensure secure and reliable account services:
  • Choose a secure password and keep it confidential. You are solely responsible for all activities conducted under your account, including any unauthorized use. If you suspect any breach of security or unauthorized access to your account, you must notify us immediately at support@drbronnermart.com;
  • Update your account information promptly whenever it changes (e.g., email address, shipping address) to ensure accuracy for order processing and communications;
  • Not share your account credentials with any third party. We will never ask you to provide your password via email or other unsolicited communications.

3. Order & Purchase Services

Our order and purchase services are designed to be transparent and efficient. The following terms govern how we process your orders and deliver on our service commitments:

3.1 Order Placement and Acceptance

When you place an order, you submit an offer to purchase Products at the listed price (in USD). We may charge applicable taxes, but customs duties for international orders are the recipient’s responsibility (a key service clarification). We reserve the right to accept or reject orders for valid reasons, such as product unavailability, pricing errors, suspected fraud, or Terms violations. You will receive a confirmation email once your order is accepted—this email confirms our service commitment to fulfill your order, and a binding contract is formed at this stage.

3.2 Pricing and Payment

All Product prices are displayed in USD and may change, but we will honor the price at the time of your order once accepted. Our payment processing service supports major credit cards, PayPal, and other secure methods. By providing payment details, you confirm authorization to use the payment method. We partner with trusted third-party processors to handle payments securely—we never store your full payment information, prioritizing your financial security (see our Privacy Policy for details).

3.3 Shipping, Returns & Support Services

We stand behind our delivery and post-purchase services. Our Shipping Policy and Returns Policy (incorporated into these Terms) detail these commitments, including: global free shipping (a core service benefit), 1-3 business days for order dispatch, 6-12 days for delivery, a 60-day hassle-free return window, and 5-10 business days for refund processing. For any issues with these services, contact our support team at support@drbronnermart.com.

4. User Responsibilities for Service Use

To ensure our Services remain reliable and secure for all users, you agree to use the Site and Services only for lawful purposes and in compliance with these Terms. You must not engage in the following, as they may disrupt our Services or harm other users:
  • Use the Site to transmit, upload, or distribute any harmful, illegal, defamatory, offensive, or infringing content (e.g., viruses, malware, copyrighted material without permission);
  • Engage in fraudulent activities, such as using stolen payment methods, placing fake orders, or impersonating another person;
  • Attempt to access, modify, or disrupt the Site’s technical infrastructure, including servers, databases, or security systems;
  • Scrape, crawl, or copy content from the Site without our prior written permission;
  • Resell Products purchased on the Site for commercial gain without our authorization;
  • Violate any applicable laws, regulations, or third-party rights.

5. Intellectual Property & Service Content

The content provided as part of our Services—including text, images, logos, trademarks, Product descriptions, and software ("Intellectual Property")—is owned by DrbronnerMart or our licensors (including The Original All-One Magic Soap brand owner). This Intellectual Property is protected by global copyright, trademark, and other laws, and is a key part of the Services we provide.
We grant you a limited, non-exclusive, non-transferable license to access and use this content solely to utilize our Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, display, or use any Intellectual Property without our prior written consent—this ensures we can continue providing high-quality, original content as part of our Services. "DrbronnerMart" and "The Original All-One Magic Soap" are trademarks of their respective owners, and unauthorized use is prohibited.

6. Service Limitations & Liability

We strive to provide reliable, high-quality Services, but certain limitations apply to ensure we can sustain our offerings. To the maximum extent permitted by law:
  • DrbronnerMart shall not be liable for any indirect, incidental, consequential, special, or punitive damages (e.g., loss of profits, data, or goodwill) arising from your use of our Services, Site, or purchase of Products, even if we have been advised of the possibility of such damages;
  • Our total liability for any direct damages related to our Services or Products shall not exceed the total amount you paid for the specific Products or Services giving rise to the claim;
  • We are not liable for service delays or failures caused by factors beyond our control, such as natural disasters, customs delays, shipping carrier issues, technical outages, or third-party service disruptions;
  • While we work to ensure Site content accuracy, we make no warranties regarding the completeness or reliability of content, and our Services are provided "as is" without express or implied warranties (including merchantability, fitness for a particular purpose, or non-infringement).

7. Indemnification for Service-Related Claims

You agree to indemnify, defend, and hold harmless DrbronnerMart, its owners, employees, partners, and licensors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from: (i) your use of our Services; (ii) your violation of these Terms or applicable laws; (iii) your breach of any representations or warranties; (iv) your unauthorized use of Intellectual Property; or (v) any harm caused to third parties by your actions in connection with our Services.

8. Service Termination

We may terminate or suspend your access to our Services, Site, or account at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent or unlawful activity, or for other legitimate business reasons (e.g., discontinuing a service). Upon termination, your right to use our Services will immediately cease. You may terminate your account and stop using our Services at any time by contacting us at support@drbronnermart.com.
Sections 5 (Intellectual Property & Service Content), 6 (Service Limitations & Liability), 7 (Indemnification), and 9 (Governing Law) shall survive the termination of these Terms to protect our ongoing rights and obligations.

9. Changes to These Service Terms

We may update these Terms periodically to reflect changes in our Services, business practices, or legal requirements. When we make material changes, we will post the updated Terms on this page and indicate the effective date. Your continued use of our Services after the updated Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms regularly to stay informed about our service commitments and guidelines.

10. Service Support & Contact

If you have any questions, concerns, or requests regarding these Terms of Service or our Services, our support team is here to help. Contact us at:
Email: support@drbronnermart.com
Website: drbronnermart.com