Returns & Refund Policy

DrbronnerMart Returns & Refund Policy

At DrbronnerMart (drbronnermart.com), we want you to be completely satisfied with your purchase of The Original All-One Magic Soap and other products. This Returns & Refund Policy outlines our guidelines for product returns, refunds, and shipping to ensure a transparent and hassle-free experience for you.

1. Shipping Information

We strive to get your order to you as quickly as possible, with the following shipping commitments:
  • Order Processing & Dispatch: All orders are shipped the day after they are placed, provided they are submitted before our daily order cutoff time (11:59 PM UTC).
  • Delivery Timeline: Once dispatched, orders typically arrive within 6-12 days.
  • Shipping Fees: We offer free shipping worldwide on all orders, with no minimum purchase required. No hidden shipping costs will be added at checkout.
  • Currency: All transactions on drbronnermart.com are processed in USD (United States Dollars).

2. Eligibility for Returns

To qualify for a return, please ensure your request and product meet the following criteria:
  • Return Window: You may initiate a return within 60 days of receiving your order. Requests submitted after this period will not be accepted.
  • Product Condition: Items must be unused, unopened, and in their original packaging with all tags, labels, and accessories intact. This ensures the product remains in sellable condition for other customers.
  • Exceptions: For hygiene reasons, opened or used bottles of The Original All-One Magic Soap cannot be returned unless the product is defective or damaged upon arrival.
  • Defective/Damaged Items: If you receive a product that is defective, damaged, or incorrect (e.g., wrong scent, size), please contact us immediately—we will cover all return costs and arrange for a replacement or full refund.

3. How to Initiate a Return

Follow these simple steps to start your return process:
  1. Submit a Return Request: Contact our customer support team at support@drbronnermart.com with your order number, the reason for return, and clear photos of the product (if defective or damaged). Please include "Return Request - [Your Order Number]" in the email subject line for faster processing.
  2. Receive Return Authorization: Our team will review your request within 1-2 business days. If approved, we will send you a Return Authorization (RA) number and detailed instructions on how to ship the item back to us.
  3. Ship the Item: Pack the product securely in its original packaging, clearly mark the RA number on the outside of the package, and ship it using the recommended carrier (we will cover return shipping costs for eligible requests).

4. Refund Process

Once we receive and inspect your returned item (to confirm it meets our eligibility criteria), we will process your refund promptly:
  • Refund Timeline: Refunds are typically processed within 5-10 business days of us receiving and approving the returned item.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal). Please note that it may take additional time for your financial institution to reflect the refund in your account, depending on their processing policies.
  • Refund Amount: You will receive a full refund of the product purchase price (in USD). Shipping costs (which are already free for all orders) will not be deducted, and we will cover return shipping costs for eligible returns.

5. Replacement Requests

If you prefer a replacement for a defective, damaged, or incorrect item instead of a refund, please specify this in your return request email. We will prioritize sending the replacement once we confirm the issue with your original order, often without waiting for the return of the faulty item to minimize your wait time.

6. Frequently Asked Questions

Q: Can I return a product if I changed my mind? A: Yes, as long as the product is unopened, unused, and within the 60-day return window.
Q: How will I know when my refund has been processed? A: We will send you an email confirmation once the refund is issued. You can also check your original payment method for updates.
Q: Do I need to pay for return shipping? A: No—we cover return shipping costs for all eligible returns, including defective, damaged, incorrect, or change-of-mind returns (provided the product meets our criteria).

7. Contact Us

If you have any questions, concerns, or need assistance with a return, please don’t hesitate to reach out to our customer support team:
Email: support@drbronnermart.com
Website: drbronnermart.com